WEB SHOP DELIVERY TERMS AND CONDITIONS
Valid from 1 April 2020 onwards
GENERAL INFORMATION ON THE WEB SHOP
The products in the online shop are sold by Finsecpro Ltd. (Business ID 0991972-6).
We sell products to adult natural persons and companies worldwide.
All our prices exclude value-added tax and are given in euros (€), unless otherwise stated. Customer is responsible for taxes, VAT, import duties and import taxes.
Finsecpro reserves the right to cancel the order or make changes to prices, if the price of the product ordered does not correspond to actual market prices due to a technical fault in the web shop or human error, for example.
We reserve the right to change sales regions, prices and terms.
The customer commits to the valid terms of delivery in connection with each order.
PLACING AN ORDER
Products are ordered through the web shop at www.standardtestpiece.com.
All orders are confirmed via e-mail. Receiving an order confirmation requires that the customer provide their e-mail address in connection with the order. Please also provide your telephone number in connection with the order for the purpose of receiving delivery notifications.
After you have received a message from us about your delivery being processed, but the delivery has not arrived within the normal estimated delivery time, please inquire for your parcel at your closest post office or pick-up point. This applies to deliveries with no tracking number. Please only contact us via e-mail at info@finsecpro.com if the delivery cannot be found.
ORDER CONFIRMATION
We send order confirmations via e-mail after each successfully placed order, detailing the following information:
Order Number
The Products You Ordered
Total Sum of Order
Customer Name
Customer Address
If you placed an order but did not receive an order confirmation for some reason, please contact Finsecpro via e-mail immediately at info@finsecpro.com.
PAYMENT METHODS
Customers may use payment cards or other methods offered by Stripe to pay for their order. Payments are forwarded by the Stripe Payments Europe Limited payment service provider registered in Ireland.
DELIVERY TIME
Orders are always processed in the order they are received.
Manufacturing time for your order: 10 working days from the order.
Estimated delivery time within Finland: 2–4 working days from the processing of the order.
Estimated delivery time to other countries: 3–21 working days from the processing of the order.
The manufacturing and delivery times provided here are estimates and do not bind the seller. Finsecpro is not responsible for any damages and/or additional costs incurred to the customer if the delivery is delayed. We are not responsible for delayed deliveries due to national holidays.
DELIVERY METHOD
We deliver orders as packages or letters depending on their size. The deliveries are carried out by DSV / TNT and their cooperation partners. If the carrier is not DSV /TNT or one of their cooperation partners, the customer will be notified separately.
If the customer fails to collect their parcel, we shall charge the customer for any costs incurred. We will also charge the customer for any fees incurred due to faulty information given by the customer (e.g. incorrect address / telephone number).
DELIVERY FEES
Delivery fees include shipping and packaging, and they are specified at the time of the order.
By placing an order the customers accepts the delivery fees mentioned.
RETURNS AND EXCHANGES
Purchases come with a 14-day exchange and returns policy calculated from the date the item was received. If the item was delivered by post without tracking, the delivery is deemed delivered and received 8 days from dispatch.
If the returned product is not faulty, the customer must pay for the return fee.
Returned products must be in unopened packages and fit for sale. If these terms are met, the customer may receive a refund, if they do not wish to exchange the product.
You can return products by contacting us via e-mail at info@finsecpro.com and asking for more detailed instructions on how to return products.
Products that were manufactured specifically to the customer may not be returned.
FAULTY OR DAMAGED PRODUCTS
If a product is damaged or otherwise faulty, you must submit a notice of a faulty delivery or product at info@finsecpro.com within 14 days of receiving the product.
If the item was delivered without tracking, the delivery is deemed delivered and received 8 days from dispatch.
We are not responsible for any damage caused to the customer by a broken product.
ISSUES WITH DELIVERIES
Finsecpro is not liable to pay for re-delivery if the address provided by the customer is incorrect. An unclaimed parcel that has been returned to us is always processed as a return. We do not re-deliver returned parcels.
Failing to claim parcels at the delivery location is not considered a return or cancellation. A separate fee of EUR 50 will be charged for any parcel not claimed.
Please check the condition of the parcel immediately after receipt. If the packaging and product have been damaged during transport, you should submit a damage report to the carrier. Please contact us after this at info@finsecpro.com.
If the product has been lost or damaged during transportation or the wrong product has been delivered to the customer, the customer must notify us immediately at info@finsecpro.com.
OTHER TERMS
We reserve the right to change our delivery terms. Customers must read the delivery terms valid at any time before placing an order.